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Greater Essex County District School Board
Building Tomorrow Together
Customer Service Plan

The Greater Essex County District School Board has developed and implemented a new Customer Service Plan to assist our employees and students in providing outstanding service to our communities.

Effective interpersonal communication is vital in education; it is the essence of teaching. It is also the most important element of parent involvement and the satisfaction of our “customers” plays a role in student achievement.

Who are the GECDSB’s “customers”?

Latouf donation 2.jpg- Parents/guardians
- Students 
- Coworkers
- Community partners
- Taxpayers of Ontario

The GECDSB has three main customer service principles:

1) As a publicly-funded organization, transparency and responsiveness are essential. Anyone from our “customer” groups should be able to easily locate and connect with the person they need to contact, in person, by phone or via e-mail in a reasonable amount of time.

2) We are committed to student achievement and public scrutiny of the success and safety of each student in our Board is welcomed and encouraged to strengthen our accountability. 

3) Board employees are also concerned with and dedicated to the success of the neighbourhoods and communities we serve. We accept that it is our responsibility to provide lessons in citizenship and positive relationships enabling each student to be a meaningful participant in the life of their community. We can do this most effectively by providing a good example and modelling appropriate behavior.IMG_2543.JPG

It is vital to maintain an open line of communication with all of the GECDSB’s “customers” and this is why we have implemented our Customer Service Plan.  


​​​​​​​​View the full GECDSB Customer Service Plan: Customer Service Guide.pdf