Self Serve Password Registration and Reset

Self Serve password registration

Self serve password registration

Instructions to register for SSPR

1. After Logging in the Microsoft 365 Portal you will be prompted to register for Self-Serve Password Reset
2. Click "Next"
3. You will need to authenticate your account using your phone number or by setting up security questions. Using your phone is recommended. Select "Set it up now"
4. For phone registration please enter a valid phone number where you can be reached and choose whether you would like them to call or text you a verification code
5. If you choose security questions you will be required to select and answer five questions
6. When successful, you should have a green check mark next to at least one option and then click "Finish"
7. After this you will be able to reset your password if you ever forget it

Self Serve password reset

Reset your password

Instructions to reset your password

Visit the "reset your password" page

1. Enter your complete Board ID ([email protected] or [email protected])
2. Enter the Captcha (this is not case sensitive)
3. Click "Next"
4. Choose which method of authentication corresponds with the selection you made during registration - call, text or answer security questions
   • If you choose text message you will receive a numeric code on your mobile device. Enter the code on the next step
   • If you choose phone call you will need to press # to confirm
5. After you authenticate you can enter your new password (passwords must meet the complexity requirements - 8 characters minimum and a mix of uppercase, lowercase, numbers and special characters).
6. After you enter a valid password click "Finish". Your password has been reset.