Self Serve Password Registration and Reset

Self Serve password registration

Self serve password registration

Instructions to register for SSPR

After Logging in the Microsoft 365 Portal your login will be interrupted with a page More information required.
Follow the prompts to setup the Microsoft Authenticator App (Recommended)
If you do not want to use the Microsoft Authenticator App click I want to setup a different method
- You will be able to choose between: e-mail, phone, or security questions
- Follow the prompts for each method for setup
When completed you will get a success message and can continue signing in

Note: If you need to update any of your SSPR information please navigate to https://aka.ms/mysecurityinfo

Microsoft Authenticator App (Recommended)

Install the latest version of the Authenticator app, based on your operating system:

Google Android

On your Android device, go to Google Play to download and install the Authenticator app

QR Code to download Microsoft Authenticator from Google Play StoreQR Code to download Microsoft Authenticator from Google Play Store

Apple iOS

On your Apple iOS device, go to the App Store to download and install the Authenticator app

QR Code to download Microsoft Authenticator Apple App Store

Important: If you're not currently on your mobile device, you can still get the Authenticator app if you send yourself a download link from the Authenticator app page.

Set up the Microsoft Authenticator App

You will be brought to a page to complete setting up the Microsoft Authenticator
You will be prompted to download and install the app to your phone if you have not already done so, please install the App.
Click Next

Start by getting the app

Click Next again

Setup your account

A QR code will be displayed

Scan QR Code

Leave this screen up do not click next yet
Open the Authenticator app on your mobile device
If this is your first time using the Authenticator App you will need to tap Accept on the initial page

On phone tap Accept

Tap Scan a QR code and allow app access to camera if prompted

Tap Scan QR Code in app

NOTE: Expand this section if you have used the Authenticator app before on your mobile device

Open the app
Tap the + on the top right

Press plus to add account

Tap to add Work or School Account

add work or school account

Tap Scan QR Code

Scan QR Code

Your phone may request the Authenticator app to access your camera, ensure you tap Ok or Allow
With your mobile device, scan the generated QR code displayed on your laptop / computer browser from the previous steps

The app will request to send your notifications click Allow
Upon success you will see your account listed in the main Authenticator App Screen on your phone

account listed in app

On your laptop or computer browser click Next

You will be prompted to Try it out on your phone
There will be a number displayed in your laptop or computer browser to input into the Authenticator App on your phone to verify

Approve notification

The Authenticator app on your phone will prompt you to approve and enter the number shown in the let’s try it out portion above
Enter the number on your phone

Enter the two-digit number

Tap Yes
Enter your device passcode, Use Touch ID or Face ID for verification
Upon approval you will briefly see a black bar at the top of the screen that says Approved

Approval bar message

On your laptop or computer browser upon approval you will see a green check mark stating Notification approved

Click Next
In the top right of your browser, you will see a green success notification

App sucessfully registered

You will see Success! page stating that your default sign-in method is now the Microsoft Authenticator

Success message

Click Done

External Email

For using SSPR with External Email, under I want to setup a different method choose Email

Choose a different method

Enter an external email you wish to use (ex: [email protected]), this will be used to send a One Time Code to be used only during password reset / recovery

Enter external email

Enter the one-time code that was sent to the email you entered and click Next

Enter code from email

Upon completion you will see a Success! Page

Sucess confirmation

Phone

For using SSPR with your Phone number, under I want to setup a different method choose Phone

Choose a different method

Please select the relevant country your phone number is registered, usually Canada (+1) and enter a valid phone number where you can be reached
Choose Text me a code to receive a One Time Code for verification purposes only via Text/SMS message.
Choose Call me to receive a One Time Code for verification purposes only via an automated phone call.

enter a phone number

You will receive a 6 digit one time code to at the number provided to enter
Enter the code and hit Next

Enter code from text

Once complete you will be met with a successful page

Sucess confirmation

Security Questions

For using SSPR with Security Questions, under I want to setup a different method choose Security Questions

Choose a different method

You will be required to select and answer five questions
Use the drop downs to select 5 security questions and enter their respective answers

Security Questions

When complete click Done
Upon completion you will see a Success! Page

Sucess confirmation

Self Serve password reset

Reset your password

Instructions to reset your password

Visit the "reset your password" page

Enter your complete Board ID ([email protected] or [email protected])
Enter the Captcha (this is not case sensitive)
Click "Next"
Choose which method of authentication corresponds with the selection you made during registration - call, text or answer security questions
- If you choose text message you will receive a numeric code on your mobile device. Enter the code on the next step
- If you choose phone call you will need to press # to confirm
After you authenticate you can enter your new password (passwords must meet the complexity requirements - 8 characters minimum and a mix of uppercase, lowercase, numbers and special characters).
After you enter a valid password click "Finish". Your password has been reset.

^{_{Page updated: 2023-03-20}}

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Self Serve Password Registration and Reset